Client makes own bookings

Each individual must book his or her own appointment. Partners and parents of children over 16 are not eligible to book appointments for one another except where circumstances necessitate.

Cancellation policy

Your appointment is time set aside especially for you. If you need to reschedule, please provide at least 24 hours notice. Last minute cancellations incur full payment. Your consideration is appreciated.

Pre-bookings

If a client who books interval appointments misses two or more appointments, future scheduled appointments will be cancelled.

Courtesy calls

Balanced Health will make reminder calls whenever possible. Ultimately responsibility falls on the client for taking charge of his or her health.